FAQ

BUBBLES

Bubbles are an unavoidable part of melting glass. Objects in our Recycled Collection will have mild scatterings of bubbles throughout. Objects in our Koyote Collection may have a couple odd bubbles.

COLOUR VARIATION

Glass colour always has slight variation in batches because of the nature of the process. The exact object you receive may not match perfectly to what you see on our website, as it will be an unique object.

SIZE VARIATION

Each Goodbeast object is handmade. Unlike most glass studios, we do not use molds in our glassblowing practice. The dimensions listed on our website are approximate, and size and thickness can vary slightly between objects. If you order a set of cups, we compose them as best we can to ensure similar heights. 

MATTE CARE TIPS

We provide care tip cards with all our matte objects. 

We do not recommend washing our matte objects with soap and water. Instead, wipe them down with a dry, clean cloth. 

To seal our matte finish, we use natural beeswax and oils, unlike many glass companies who use harsh chemicals. To refresh the seal over time, put a bit of olive oil on a microfiber cloth (or regular clean cloth) and rub it into the glass. Then, wipe it dry with a dry, clean cloth.

SHIPPING + LEAD TIME

Our standard lead time is 2-3 weeks as most objects are made to order.

Please email us about available stock prior to placing an order you wish to receive before our standard 2-3 week lead time.

We offer free shipping on orders of $200 or more within North America. We offer worldwide shipping (duties and taxes may be applicable due to location).

Please see https://goodbeast.ca/policies/shipping-policy for more information.

LOCAL PICKUP

We are happy to arrange local pickup in Vancouver, and offer delivery for larger orders. Please  contact us for pickup location details.

RETURNS

Please see https://goodbeast.ca/policies/refund-policy for more information.

COMMISSIONS

We are happy to work with designers and artists on commissions and special projects. Please reach out with detailed information about your request.

WHOLESALE

We offer wholesale on all objects in our Koyote Collection, excluding Amber and Smoke Grey Crushed Cups. Please contact us with any inquiries regarding becoming a stockist.