FAQ
BUBBLES
Bubbles are an unavoidable part of melting glass. Objects in our Recycled Collection will have mild bubbles throughout. Objects in our Koyote Collection will may have a bubble which is then approved by the creative directors.
COLOUR VARIATION
Glass colour always has slight variation in batches because of the nature of the process. The exact object you receive may not match perfectly to what you see on our website, as it will be a unique object.
SIZE VARIATION
Everything at Goodbeast is handmade. Unlike most glass studios, we do not use molds in our blowing practice. The dimensions listed on our website are approximate, and size and thickness can vary slightly between objects. If you order a set of cups, we compose the pieces as best as we can to ensure similar heights. However, if exact measurements are needed for your space or for a special project, please contact us.
MATTE CARE TIPS
We provide care tip cards with all our matte products.
We recommend not washing our matte objects with soap and water. Rather, just wipe it down with a dry clean cloth.
To seal our matte finish, we use natural beeswax and oils, unlike many glass companies who use harsh chemicals. To refresh our seal over time, put a bit of olive oil on a microfiber cloth (or regular clean cloth) and rub it into the glass. Then wipe it dry with a dry clean cloth.
SHIPPING & LEAD TIME
Please see https://goodbeast.ca/policies/shipping-policy for more information.
LOCAL PICKUP
We are happy to arrange local pickup in South Vancouver, and offer delivery for larger orders. Please contact us for pickup location details, or if you will need delivery services.
RETURNS
Please see https://goodbeast.ca/policies/refund-policy for more information
COMMISSIONS
We are happy to work with you on commissions and special projects! We love collaborating with designers and artists.
Please also contact us if there is a certain colour or custom size you would like for one of our objects. We can see if we can make something work for you.
WHOLESALE
Please contact us for our latest wholesale catalogue.
Please reference our store locator’s vendor map to see if your neighbours carry our work. Some vendors prefer to have a certain radius of exclusivity.
